At Jijamata Mahila Sevabhavi Sanstha, we take care to provide quality seed products and carefully pack every order before dispatch. Since our products are edible food products, returns and refunds are subject to product safety and hygiene considerations.

1. Damaged or Incorrect Products

If you receive a product that is:

  • Damaged during delivery
  • Different from the product you ordered
  • Missing from your order
  • Defective or unsuitable due to a packaging issue

please contact us as soon as possible after delivery.

Please provide your order number, product details and clear photographs/videos showing the issue so that our team can review your request.

2. Return Eligibility

Due to the nature of edible seed products, we generally do not accept returns of products that have been opened, used or consumed.

An unopened product may only be considered for return where the issue is related to an incorrect product, damage or another eligible order-related problem.

3. Refund Eligibility

After reviewing your request, we may provide an appropriate resolution, which can include:

  • Replacement of the affected product
  • Refund of the eligible product amount
  • Another suitable resolution depending on the circumstances

Refund approval will be determined after the issue has been reviewed.

4. Refund Process

If your refund is approved, the eligible refund amount will be processed through the applicable payment method or refund process.

The time taken for the amount to appear in your account may depend on your bank, card issuer or payment service provider.

5. Non-Refundable Situations

A refund or replacement may not be available when:

  • The product has been opened or consumed
  • The product has been damaged after delivery due to improper handling or storage
  • Incorrect delivery information was provided by the customer
  • The customer simply changes their mind after receiving the product
  • The product is returned without prior approval
  • The issue is reported after an unreasonable period from delivery

6. Cancellation Before Dispatch

If you wish to cancel your order, please contact us as soon as possible.

Cancellation may be possible if the order has not yet been processed or dispatched. Once an order has been packed or dispatched, cancellation may no longer be possible.

7. Delivery Damage

If your package appears visibly damaged when delivered, please take photographs of the package and product before disposing of the packaging and contact our support team promptly.

This information can help us investigate the issue with the delivery service.

8. How to Request a Refund or Replacement

To request a refund or replacement, contact us with:

Order Number:
Customer Name:
Product Name:
Reason for Request:
Photographs/Videos of the Issue:

Our team will review the request and respond with the next steps.